Refund Policy

Overview

This policy applies to Monarc Made services, Monarc University offers, cohort access, self-paced materials, and paid consulting unless a separate written agreement says otherwise.

Monarc University self-paced purchases

• Refund requests may be considered within 7 days of purchase if less than 20% of the material has been accessed and no templates, private files, or downloadable resources have been substantially used.
• Refunds are not guaranteed after meaningful access to course materials, templates, recordings, or digital resources has been provided.
• If a duplicate purchase or billing error occurs, contact Monarc Made as soon as possible for review.

Live cohorts

• Cohort seats are limited and may involve scheduling, planning, and reserved capacity.
• Refund requests made before the cohort starts may be reviewed case by case, minus any non-refundable processing fees, deposits, or materials already delivered.
• After the cohort begins, refunds are generally not available unless required by law or separately agreed in writing.
• If Monarc Made cancels a cohort before it begins, paid students will receive a refund or the option to transfer to a future cohort.

VIP and build-with-me offers

VIP support, private consulting, custom build support, and build-with-me offers involve reserved time and preparation. Deposits and payments for these offers are generally non-refundable once work begins, unless the written agreement states otherwise.

Client services

Refunds for web development, AI systems, automation, cloud, consulting, or custom service engagements are governed by the applicable proposal, invoice, statement of work, or written agreement. Completed work, reserved time, discovery, audits, and delivered strategy are generally not refundable.

How to request a refund

• Email Monarc Made with your name, email used for purchase, purchase date, offer purchased, and reason for the request.
• Refund requests are reviewed manually and may require verification of access, delivery status, or project progress.
• Approved refunds are returned to the original payment method when possible. Processing times depend on the payment provider.

Chargebacks

If there is a billing issue, contact Monarc Made first so it can be reviewed and resolved. Unnecessary chargebacks may result in revoked access to materials, services, or future offers.